False Summits

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Mastering the mix: Five ingredients for digital transformation
Imagine – the whole family is coming over for a potluck, but no one knows what they need to bring, who is doing what, what’s already done, and that it’s…
Value-Driven Digital Business
History is rife with inflection points, like the Brexit decision in the United Kingdom, or the 2016 election in the United States. Sometimes these…
What’s the Hurry? Building a Digital Enterprise
By Jim Highsmith and David Robinson Originally published on ThoughtWorks Insights Are the forces behind digital business, just one more wave of…
Courage – Critical Success Factor for Innovation
" It requires courage to innovate in a significant way." I’ve been thinking about this for a few days, and I can’t seem to shake the idea that courage…
Periodic Performance Reviews Suck
I’ve been working for over three decades. In that time I have seen dozens of different approaches to performance management and most of them suck. In…
SOPD – Second Order Problem Distraction
I came across a company today that reminded me of a problem solving trap that I call “Second Order Problem Distraction” (SOPD). SOPD happens when you…
Amazing Customer Service
I just had the best customer service experience of my life. Seriously, this was one of those moments that you read about that sounds like someone made…
False Summits
False Summits
Adventures in Digital Transformation
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The Beautiful Mess
The Beautiful Mess
John Cutler

False Summits

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