As a consultant I spend much of my time in foreign cultures. Not only in different countries, but in organizations that are not “where I come from”. I have the opportunity to observe and learn about those cultures and they even pay me for it! We are tourists because we don’t…
Imagine – the whole family is coming over for a potluck, but no one knows what they need to bring, who is doing what, what’s already done, and that it’s…
History is rife with inflection points, like the Brexit decision in the United Kingdom, or the 2016 election in the United States. Sometimes these…
By Jim Highsmith and David Robinson Originally published on ThoughtWorks Insights Are the forces behind digital business, just one more wave of…
" It requires courage to innovate in a significant way." I’ve been thinking about this for a few days, and I can’t seem to shake the idea that courage…
I’ve been working for over three decades. In that time I have seen dozens of different approaches to performance management and most of them suck. In…
I came across a company today that reminded me of a problem solving trap that I call “Second Order Problem Distraction” (SOPD). SOPD happens when you…
I just had the best customer service experience of my life. Seriously, this was one of those moments that you read about that sounds like someone made…
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